Frequently Asked Questions
Q: Does the price include set up and delivery?
A: Yes and no, If you are located within Marshall county there is FREE delivery, outside of Marshall county, AL there may be a delivery fee depending on distance. Remember prices do not include sales tax.
Q: Do you offer customer pickup on deliveries?
A. Yes, we do have certain inflatables, concession, and games that we offer for customer pickup and drop off
Q: Do you deliver to other cities?
A: Yes, but once again please be aware that due to rising gas prices and the possible need for an extra truck and labor that travel fees can be quite high. Please call our office for a current quote.
Q: How long is the Delivery Period
A: If delivering to a residence we offer weekend long rentals, delivering sometime on Friday and picking up on Monday in most cases. On rare occasion when severe weather is expected we may have to arrange for an earlier pickup. but those are rare occasions. If delivering to a school, church or public venue or park the rental is for the time range of the event or party and will be picked up the day of the event.
Q: When do you set up?
A: That depends on how many rentals we have that day. Generally we start deliveries at 9:00 am Friday delivering. We usually contact everyone between 5-7 p.m. Thursday to setup for their event on the weekend.
Q: We've rented some really dirty jumps from other companies in the past. Are they always that dirty?
A: No. The jump should be clean when you get it. [company name] cleans and disinfects after every rental.
Q: Do we have to keep it plugged in the entire time?
A: Yes. A blower keeps air in the jump unit the entire time. Once unplugged they deflate. That's why we require an outlet within 50' of the unit or a generator. Longer cords can pop your circuit breaker so we bring our own heavy duty cords.
Q: What about parks? Do parks have electricity?
A: We love setting up at parks but most parks do NOT have electricity. If you want to set up at a park, you must rent a generator. We rent generators at a reasonable cost. Also, parks are first come, first serve so get your spot early in the day.
Q: What payments do you take?
A: Cash, Checks or Credit Cards. If paying by cash, please have exact change as our drivers do not carry cash.
Q: What if we need to cancel?
A: Please check out our policies page for details.
Q: Do you require a deposit?
A: Yes all orders require a $50 Credit Card deposit on orders less than $450. Orders over $450 will require a deposit equal to 10% of your order total. The deposits are fully refundable if you cancel your order at least 8 days prior to your rental date. If you cancel between 2-7 days prior to your rental you will be given a rain check that is good for 1 year.
Q: How big are the jumps?
A: Most of our jumps (all of our character jumps for example) are 15'x15' which is a little bigger than many companies rent. Please note the space required for each jump (listed near the large picture) as some are VERY big and require extra space. When in doubt, measure your space to make sure it will fit. Jumps need room to be staked and they need room for the blower and can't rub against walls or trees as this may damage the jump. The sizes listed with each jump include the space needed for stakes etc. If you have stairs or a tiered backyard, please call our office to discuss options for setup.
Q: What about the big jumps? Any special requirements?
A: Check the requirements listed with each jump. Also, make sure you have at least a 4' access to the area where it will be set up. The jumps can weigh up to 1,000 pounds so we need a clear path with ample room.
Q: What surfaces do you set up on?
A: We can set up on grass (our favorite and best for the kids), dirt, asphalt, and concrete(addition fees may apply to some of these surfaces) Sorry, we can't set up on any type of rocks, as the constant rubbing will wear through the vinyl jumps.
Q: Can we see a copy of your contract and safety rules?
A: Yes. There is a link in your receipt once you've ordered or you may contact our office.
Q: Are we responsible for the unit if it gets a tear or damaged in any way?
A: Yes and no. You are not responsible for normal wear and tear on our units. Seams may develop tears in high traffic areas over a period of time. If this happens please alert us at once so we can remedy the situation. If however, damage occurs due to failure to follow our safety rules or negligence (i.e. not turning off the blower in high winds) you will be responsible for all damages up to and including replacement of the unit/blower ect. which can cost thousands of dollars. We don't want you or us to be in that situation which is why we have you sign and initial on all of our safety rules so that you can be the trained operator.
Still have a question? Call or Write: rentals@kidzpartyzone.com (256)792-5756
A: Yes and no, If you are located within Marshall county there is FREE delivery, outside of Marshall county, AL there may be a delivery fee depending on distance. Remember prices do not include sales tax.
Q: Do you offer customer pickup on deliveries?
A. Yes, we do have certain inflatables, concession, and games that we offer for customer pickup and drop off
Q: Do you deliver to other cities?
A: Yes, but once again please be aware that due to rising gas prices and the possible need for an extra truck and labor that travel fees can be quite high. Please call our office for a current quote.
Q: How long is the Delivery Period
A: If delivering to a residence we offer weekend long rentals, delivering sometime on Friday and picking up on Monday in most cases. On rare occasion when severe weather is expected we may have to arrange for an earlier pickup. but those are rare occasions. If delivering to a school, church or public venue or park the rental is for the time range of the event or party and will be picked up the day of the event.
Q: When do you set up?
A: That depends on how many rentals we have that day. Generally we start deliveries at 9:00 am Friday delivering. We usually contact everyone between 5-7 p.m. Thursday to setup for their event on the weekend.
Q: We've rented some really dirty jumps from other companies in the past. Are they always that dirty?
A: No. The jump should be clean when you get it. [company name] cleans and disinfects after every rental.
Q: Do we have to keep it plugged in the entire time?
A: Yes. A blower keeps air in the jump unit the entire time. Once unplugged they deflate. That's why we require an outlet within 50' of the unit or a generator. Longer cords can pop your circuit breaker so we bring our own heavy duty cords.
Q: What about parks? Do parks have electricity?
A: We love setting up at parks but most parks do NOT have electricity. If you want to set up at a park, you must rent a generator. We rent generators at a reasonable cost. Also, parks are first come, first serve so get your spot early in the day.
Q: What payments do you take?
A: Cash, Checks or Credit Cards. If paying by cash, please have exact change as our drivers do not carry cash.
Q: What if we need to cancel?
A: Please check out our policies page for details.
Q: Do you require a deposit?
A: Yes all orders require a $50 Credit Card deposit on orders less than $450. Orders over $450 will require a deposit equal to 10% of your order total. The deposits are fully refundable if you cancel your order at least 8 days prior to your rental date. If you cancel between 2-7 days prior to your rental you will be given a rain check that is good for 1 year.
Q: How big are the jumps?
A: Most of our jumps (all of our character jumps for example) are 15'x15' which is a little bigger than many companies rent. Please note the space required for each jump (listed near the large picture) as some are VERY big and require extra space. When in doubt, measure your space to make sure it will fit. Jumps need room to be staked and they need room for the blower and can't rub against walls or trees as this may damage the jump. The sizes listed with each jump include the space needed for stakes etc. If you have stairs or a tiered backyard, please call our office to discuss options for setup.
Q: What about the big jumps? Any special requirements?
A: Check the requirements listed with each jump. Also, make sure you have at least a 4' access to the area where it will be set up. The jumps can weigh up to 1,000 pounds so we need a clear path with ample room.
Q: What surfaces do you set up on?
A: We can set up on grass (our favorite and best for the kids), dirt, asphalt, and concrete(addition fees may apply to some of these surfaces) Sorry, we can't set up on any type of rocks, as the constant rubbing will wear through the vinyl jumps.
Q: Can we see a copy of your contract and safety rules?
A: Yes. There is a link in your receipt once you've ordered or you may contact our office.
Q: Are we responsible for the unit if it gets a tear or damaged in any way?
A: Yes and no. You are not responsible for normal wear and tear on our units. Seams may develop tears in high traffic areas over a period of time. If this happens please alert us at once so we can remedy the situation. If however, damage occurs due to failure to follow our safety rules or negligence (i.e. not turning off the blower in high winds) you will be responsible for all damages up to and including replacement of the unit/blower ect. which can cost thousands of dollars. We don't want you or us to be in that situation which is why we have you sign and initial on all of our safety rules so that you can be the trained operator.
Still have a question? Call or Write: rentals@kidzpartyzone.com (256)792-5756
